Return & Refund Policy
Return & Refund Policy
At The Paper Closet Collection, we take great pride in the quality of our products and ensure each item is carefully inspected before shipping. Due to the personalized and delicate nature of our paper products, we generally do not accept returns or provide refunds.
Thank you for understanding our policy. We strive to provide the highest quality products and customer service while maintaining fair business practices.
Exceptions:
- Damaged Items: In the rare event that your item arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos of the damage and your order number. We will review each case individually.
- Wrong Items: If you receive an incorrect item that doesn't match your order, please contact us within 48 hours of delivery with your order number and a photo of the item received.
Important Notes:
- All claims must be reported within 48 hours of delivery
- Photos are required for all damage claims
- Color variations between your screen and the actual product are not considered defects
- We cannot accept returns on personalized or custom items
- Seasonal and clearance items are final sale
Contact Information:
For any concerns about your order, please email us with your order number and detailed description of the issue.Thank you for understanding our policy. We strive to provide the highest quality products and customer service while maintaining fair business practices.